Help centre

• Almost there: the bar shows how much is left to go, which encourages supporters to help you cross the line.
• Goal reached 🎉: the bar celebrates, your supporters are emailed, and an update is posted to your campaign automatically.
• Extend the goal: once you reach it, you can raise your target from your dashboard — this resets the "almost there" urgency and lets the celebration fire again at the new goal.

• Use it on posters, flyers, receipts, newsletters or anything printed.
• Click Download QR (PNG) to save a high-resolution copy.
• The code always points to your live /f/… page, so it keeps working even if you redesign your campaign.

• Your selections show as badges on your public page so supporters and businesses can see your cause at a glance.
• Our AI checks your story against your selections in the background. If a tag isn't supported by your story it's removed (and the campaign is reviewed), and tags your story clearly describes are added.
• Some businesses choose not to fundraise for certain causes. If you're raising for one of those, their catalogue items show as not available for your fundraiser.

Prefer a helping hand? Type a few sentences in the story box (who you are, what happened, what the money is for), then tap ✨ Generate with AI to expand your notes into a full draft — the button unlocks once you've written enough detail, and you can edit the draft before publishing.

• At checkout you enter the delivery address, including the 4-digit postcode. We work out the correct zone from the postcode and add the right delivery charge to your order.
• The AI double-checks the address against the postcode and the supplier's coverage. If something looks off, the order is checked by a human before it's fulfilled.
• If the supplier doesn't deliver to your area, the order can't be placed and you'll see why.

• Pickup — add a pickup location so buyers know where to collect.
• Courier — add metro and rural delivery charges if you charge for shipping.
• Local delivery — describe the area you cover (e.g. within 20 km of Christchurch CBD).
• Digital — for vouchers; nothing to ship.

• Set the delivery or collection date.
• Choose the courier (NZ Post / CourierPost, Aramex, or Other) and enter the tracking number.
• Click Save & notify to email the buyer the update, or mark the order shipped / complete.

• Donations and items the fundraiser sells themselves are paid to the fundraiser.
• Wholesale items are paid to the supplying business (they're the seller of record and they fulfil the order). The business then pays the fundraiser's commission automatically from a card they save once.
• Receipts show the seller's name — the business for wholesale items, the fundraiser otherwise.
• The platform fee is not taken from the payment. It's invoiced to the fundraiser separately (see “Understanding platform fees”).

• Fundraisers get their first $250 raised fee-free — no platform fee until $250 has been raised. After that, the 5% + GST fee is invoiced weekly and charged automatically to the payment card they save in their dashboard. Add the card once — we handle the rest.
• Donors can choose to “cover fees”, which adds the fee amount to their gift so the fundraiser keeps more of it.
• Businesses pay the fundraiser's commission (minimum 10%) from a card they save once, plus a 5% + GST platform fee on the sales generated through fundraisers — invoiced weekly and charged to the same card. Your first $1,000 of sales are free (no platform fee), credit can be applied, and there's no charge if there are no sales.

• We batch commissions and automatically generate an invoice from the fundraiser to you.
• The invoice is charged to the payment card you add once in Billing (Dashboard → Wholesale → Billing).
• The money goes straight to the fundraiser's Stripe account — it never passes through us.
• You also receive a separate weekly platform-fee invoice (5% + GST of sales generated), charged to the same card.
• Refunded or disputed orders cancel the commission on that order.
• Direct sales: if a buyer purchases your product straight from the catalogue (no fundraiser), the commission is paid to the Generous.nz Community Campaign using the same automatic invoicing. If the buyer came via a fundraiser that added your product, that fundraiser gets the commission instead.

Add your card in Billing.

• The buyer is emailed the voucher code(s) automatically, with a printable page and a PDF download.
• Codes are single-use — once sold, they are never reused.
• The voucher shows what it's for, who it's from (the business), the fundraiser it supports, how to redeem, and the conditions.
• Gift purchases email the voucher to the recipient too.

• Sign in and open My purchases (in the top menu) to see every order: item, campaign, amount and status.
• Delivery — expected date and address, courier, tracking number and a direct track link.
• Vouchers — your codes, gift details, how to redeem, and "Download PDF" / "View & print" buttons.
• Bought something as a guest before? Signing up with the same email links those orders to your account automatically.

• Apply from your dashboard (For businesses) — free to list, no charges until you have sales.
• Set your sale price and minimum commission (10%+), plus voucher codes and redemption details for vouchers.
• Fundraisers browse the catalogue and add your items to their store in one click.
• You get each order with the buyer's details, mark it fulfilled, and add courier tracking.
• Buy now: anyone can also buy a product directly from its catalogue page without a fundraiser. The business still receives the payment and fulfils the order; the commission on that direct sale supports the Generous.nz Community Campaign.
• Signed-in fundraisers see a "Sell & make up to $X" figure on each product, showing what they'd earn per sale at the minimum price.

• Wholesaler application approved — apply from your dashboard; the application is reviewed (AI-screened and human-approved) before you can list anything.
• Stripe payout account connected — without it, no order can ever be placed.
• Payment card added — platform fees and fundraiser commissions are charged to it automatically; without it, items can't go live.

• Tick a cause and your items are hidden from fundraisers raising for that cause — they can't add your offers to their store.
• Tick Generous.nz Community Campaign and your items won't be offered for direct purchase on the public catalogue, but fundraisers can still sell them.
• Fundraisers never see the reason — excluded items just don't appear for the causes you've ticked.

• Add a How to redeem note (the exact steps buyers follow) and conditions — both are shown on the buyer's voucher.
• Generate voucher codes or paste your own in bulk; every code is single-use. Prefer hands-free? Switch on auto-generated codes and a fresh unique code is minted automatically for every sale (up to your stock).
• When a voucher sells, the buyer gets the code by email with a printable and PDF voucher; you see the sale in Voucher sales.
• Mark codes redeemed as customers use them, so you always know what's outstanding.

You can export your orders as a CSV anytime for your own system or shipping labels.

To receive money on Generous.nz you connect a Stripe account — the same safe system used by thousands of NZ businesses. Stripe is legally required to verify anyone who receives money, so onboarding asks a few more questions than a typical sign-up. It usually takes about 10–15 minutes, done once.

What you'll need ready:

• Your full legal name and date of birth
• Your home address, email and phone number
• A NZ driver licence or passport (for identity verification)
• Your NZ bank account details for payouts
• Your IRD number, if requested
• A short description of your activity — e.g. “fundraising / selling goods for a cause” (choose “individual / sole trader” if you're not a business)

Steps:

1. Sign in and open your dashboard.
2. Click Connect your payout account (Stripe).
3. Complete Stripe's hosted onboarding — Stripe collects your details and identity documents directly and runs the checks itself (KYC/AML).
4. Wait for verification — usually minutes, sometimes a day or two.
5. Start receiving donations and sales. Money pays out to your bank account on Stripe's schedule.
6. Add your payment card from the dashboard — it's charged automatically for your weekly 5% + GST platform fee invoice.

Good to know: Generous.nz uses Stripe Connect Standard accounts with Stripe-hosted onboarding. You never hand your bank details or ID to Generous.nz — Stripe collects them directly and the platform never sees them. This is the lowest-friction setup Stripe offers for fundraisers. Businesses and wholesalers follow the same flow; they're asked for company details instead, and they also add a payment card in their Billing settings that's used to pay fundraiser commission automatically.

If the button still says “Connect your payout account” after onboarding, the verification may still be pending — click it to continue where you left off. If you get stuck, contact support@generous.nz.

Stripe is legally required to verify anyone who receives money (anti-money-laundering / know-your-customer laws). Because fundraisers receive payments, Stripe treats them like a seller — even if you're just selling cookies for a school trip.

The verification exists to protect everyone:

• You — only you can receive the money; it can't be diverted to someone else.
• Donors and buyers — they know the money goes to a real, verified person or organisation.
• The platform — it keeps fraudsters and money laundering off the site.

Your bank details are used only for payouts. Your identity documents are used only by Stripe to verify who you are — Generous.nz never stores or sees them.

The Payments setup page (Admin → Payments setup) is the platform owner's Stripe health check. It shows configuration status without ever revealing secrets:

• Secret key — whether Stripe keys are set and valid (they live in .env on the server).
• Webhook secret — whether the payment webhook signing secret is configured.
• Webhook events — the list of events Stripe must send (payments, refunds, disputes and invoices — including events from sellers' connected accounts). Missing events appear as warnings.
• Connected accounts — fundraisers' and wholesalers' Stripe onboarding status, with a Refresh account status action to re-check after someone completes onboarding.

Use this page when payments aren't working: check the keys first, then the webhook events, then the connected account status. The full manual configuration guide is in docs/stripe-setup.md.

• Fundraiser referrals: the new fundraiser gets their first $250 raised fee-free, and you earn $50 of fee-free fundraising volume once they complete setup.
• Business referrals: the new business gets their first $1,000 of sales fee-free, and you earn $200 of fee-free sales volume.
• Anyone who clicks your link is tracked for 5 days — if they sign up within that window, the referral counts. The first link they open is the one that counts: later links never overwrite it.
• Your link opens a dedicated landing page that explains the offer and bonus, with a button straight to the sign-up form.
• Find your link, click stats and rewards on the Refer a fundraiser or Refer a business page in your dashboard.